Thank you for shopping with Shirley May India. We are committed to delivering your order safely, securely, and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
Every order is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition.
Shirley May India currently delivers to most serviceable PIN codes across India through our trusted logistics partners. If your delivery location falls outside our serviceable network, our customer support team will contact you to discuss available options.
These timelines are estimates and may vary depending on your location, courier operations, weather conditions, and other unforeseen circumstances.
Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase. From time to time, Shirley May India may offer promotional free shipping on eligible orders.
Once your order has been dispatched, you will receive shipment details via email and/or SMS so you can monitor the progress of your shipment.
Courier partners generally make multiple delivery attempts before returning a shipment. Please ensure your address is complete, your contact number is active, and someone is available to receive the package.
Customers are responsible for providing accurate shipping details at the time of placing an order. Shirley May India shall not be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.
Delays may occasionally occur due to severe weather, natural disasters, government restrictions, public holidays, transportation disruptions, courier operational delays, or unexpected logistical challenges.
If your package appears visibly damaged at delivery, inspect it carefully before accepting, take clear photographs, and contact customer support within 48 hours of receiving your order.
If you receive an incorrect product, damaged product, or incomplete order, notify customer support within 48 hours of delivery with your order number, package photographs, product photographs, and a brief description of the issue.
Customer Support Email: sales@aileroninternational.in
Customer Care & WhatsApp: +91 9400253535
Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM (IST)
Every order is handled with care to ensure that your fragrance reaches you safely, securely, and in excellent condition. Thank you for choosing Shirley May India.
