Thank you for shopping with Shirley May India. We are committed to providing genuine products and an excellent shopping experience. If you encounter any issue with your order, our team will work with you to provide a fair and timely resolution.
We accept requests for returns, replacements, or refunds only under the following circumstances, reported within 48 hours of receiving your order:
Due to hygiene, safety, and quality standards, returns will not be accepted in the following situations:
If you receive a damaged, defective, or incorrect product, contact customer support within 48 hours of delivery with your order number, clear photographs of the outer package, photographs of the product received, and a brief description of the issue.
Where applicable, Shirley May India may offer a replacement instead of a refund. Replacement requests may be approved if the wrong product was delivered, the product was damaged during transit, or a verified manufacturing defect is identified. Replacements are subject to product availability.
Once your return or refund request has been reviewed and approved, the refund will be initiated to the original payment method used during purchase. The time required for the amount to reflect may vary depending on your payment provider or financial institution.
Customers may request cancellation before an order has been dispatched. Once an order has been shipped, cancellation requests may not be possible.
If a shipment is returned because delivery was refused without valid reason, the customer was unavailable after multiple delivery attempts, or an incorrect/incomplete address was provided, Shirley May India reserves the right to deduct applicable shipping and handling charges before processing any eligible refund.
Fragrance is highly personal. Individual perception of scent, longevity, projection, and performance may vary depending on skin chemistry, climate, storage conditions, and preference. Opened or used perfumes cannot be returned solely because the customer did not like the fragrance or expected different performance.
To initiate a request, contact us with your order number, full name, registered email address, contact number, description of the issue, and supporting photographs where applicable.
Customer Support Email: sales@aileroninternational.in
Customer Care & WhatsApp: +91 9400253535
Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM (IST)
Every return, replacement, or refund request is reviewed fairly, transparently, and promptly. Thank you for choosing Shirley May India.
